Terms of Service

The Luke 10:28 Project, LLC

Operated by The Luke 10:28 Project, LLC

Effective Date: July 6, 2026
Last Updated: June 10, 2026
Version: 4.0 — SaaS / Practitioner / Organization / Research / AI Readiness

1. Agreement to These Terms

By accessing or using The Luke 10:28 Project website, assessment, software, reports, content, applications, or related services (collectively, the "Platform"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree, do not use the Platform.

These Terms apply to all users of the Platform, including individual users, practitioners, churches, ministries, organizations, administrators, and paid or free account holders.

If you access or use the Platform on behalf of a church, ministry, company, organization, or other legal entity (an "Organization"), you represent that you have authority to bind that Organization to these Terms. In that case, "you" refers both to you individually and to the Organization, as applicable.

Additional terms may apply to certain features, subscriptions, practitioner tools, organization accounts, data processing, beta features, or enterprise arrangements. If additional written terms conflict with these Terms, the additional written terms control for that specific subject matter.

2. Who We Are

The Luke 10:28 Project is a Christian formation, discipleship, reflection, assessment, research, benchmarking, reporting, and related software platform built around the Greatest Commandment Model™ (GCM), a framework for reflection, growth, and formation related to loving God, self, and neighbor. The Platform is intended to support learning, reflection, discussion, spiritual growth, organizational insight, and ministry development. It is not intended to provide healthcare, mental health treatment, psychological diagnosis, counseling, legal advice, pastoral authority, ordination review, employment screening, ministry certification, or other professional services.

The Platform is operated by The Luke 10:28 Project, LLC, a Tennessee limited liability company.

References to "we," "us," and "our" mean The Luke 10:28 Project, LLC.

3. Eligibility

The Platform is intended only for adults age 18 and older. You may not create an account, complete an assessment, participate in research or validation activities, contribute to church or organization reporting, or otherwise use the Platform if you are under 18 years old.

The Platform is not directed to children or minors, and we do not knowingly collect personal information from anyone under 18. If we learn that a minor has used the Platform or submitted personal information without appropriate authorization, we may suspend the account, delete the information where required by law, and take other appropriate steps.

Youth, student ministry, school, family, parent/guardian, or minor-focused experiences are not part of the launch Platform and may be offered in the future only under a separate consent, parental/guardian authorization, privacy, and safeguarding framework approved by us.

By using the Platform, you represent that you are at least 18 years old, meet these eligibility requirements, and have legal capacity to agree to these Terms.

4. Account Registration and Responsibilities

4.1 Individual Accounts

Some Platform features may be available without an account. Other features, including full assessment results, saved reports, progress tracking, sharing tools, paid features, or practitioner-supported features, may require an account.

When creating or using an account, you agree to:

provide accurate and complete information;
keep your login credentials confidential;
promptly notify us if you believe your account has been compromised;
use the Platform only for lawful and authorized purposes; and
accept responsibility for activity under your account.

4.2 Third-Party Login Providers

You may be able to create or access your account using third-party login providers, such as Google, Apple, or Facebook. Your use of those login providers is governed by their own terms and privacy policies. We are not responsible for their services, security, availability, account recovery processes, or handling of your information.

If you lose access to a third-party login account, you may lose access to your Platform account unless you have configured another login method or can verify account ownership through a process we support.

We may receive limited information from login providers, such as your name, email address, provider account identifier, authentication metadata, or other information you authorize the provider to share with us. We use this information to create, authenticate, secure, and manage your account.

4.3 Practitioner Accounts

The Platform may allow practitioners, pastors, counselors, coaches, spiritual directors, ministry leaders, consultants, or other helpers (collectively, "Practitioners") to create accounts, invite individuals to complete assessments, purchase access rights, or receive assessment results shared by users.

Practitioners are responsible for maintaining the confidentiality and security of their accounts and for complying with all professional, pastoral, ethical, legal, confidentiality, mandatory-reporting, safeguarding, and recordkeeping obligations that apply to their own work.

4.4 Organization Accounts

Churches, ministries, businesses, nonprofits, schools, or other organizations may be permitted to create organization accounts. Organization administrators are responsible for managing authorized users, seats, credits, access codes, administrator permissions, and compliance with these Terms.

Unless we expressly agree otherwise in writing and the individual user has provided legally valid consent, organization administrators do not have automatic access to individual assessment responses, scores, reports, reflections, or account content.

5. Free and Paid Services

5.1 Free Tier

We may offer free access to certain Platform features, including basic assessment access, limited results, limited reports, trial access, or beta features. Free features may be changed, limited, suspended, discontinued, or converted to paid features at our discretion, subject to any notice required by law or expressly stated at the time of enrollment.

5.2 Paid Subscriptions and Paid Features

We may offer paid subscriptions, assessment purchases, premium reports, practitioner tools, organizational dashboards, challenge libraries, formation content, administrative tools, paid credits, in-app purchases, or other paid features.

Before you complete a purchase, we or the applicable app store, marketplace, or payment provider will disclose the material purchase terms then applicable to that offer, which may include the price, currency, taxes, billing period, renewal timing, included features, trial or promotional terms, cancellation method, refund policy, when paid access begins, when paid access ends, and whether the subscription renews automatically.

If a paid offer renews automatically, you authorize recurring charges until you cancel, your payment method fails, the subscription expires, or the subscription is otherwise terminated. You are responsible for reviewing the offer terms before purchase and for maintaining accurate billing and account information.

5.3 Payment Processing

Payments may be processed by third-party payment processors, app stores, subscription management providers, or marketplaces, including Stripe, RevenueCat, the Apple App Store, Google Play Store, or other providers. Your payment, subscription, receipt, entitlement, tax, renewal, cancellation, refund, and transaction information may be subject to those providers' terms, policies, and privacy notices. We do not control third-party payment processors, app stores, marketplaces, or subscription management providers.

All fees are billed in advance unless otherwise stated at purchase. You authorize us, our payment processors, app stores, marketplaces, and subscription management providers to process the applicable fees, taxes, renewals, entitlements, receipt validation, payment retries, account holds, grace periods, subscription status checks, and other charges or access rights associated with your purchase.

We may use RevenueCat or a similar provider to manage mobile subscriptions, in-app purchases, entitlement status, app-store receipt validation, free trials, renewal status, subscription analytics, and access to paid features. We do not intentionally send assessment responses, scores, reports, reflections, journal content, or sensitive spiritual or wellbeing content to RevenueCat.

5.4 App Store and Marketplace Purchases

If you purchase a subscription, assessment, digital product, or paid feature through the Apple App Store, Google Play Store, or another app store, app marketplace, or in-app purchase system, your purchase, billing, renewal, cancellation, refund rights, failed-payment handling, payment method, and subscription management may be handled by that provider under its terms and policies.

We do not control app-store billing, refund decisions, cancellation processes, payment-method updates, failed-payment handling, marketplace policies, app-store taxes, foreign exchange rates, app-store receipts, or subscription-management interfaces. You must manage cancellation, renewal settings, and refund requests through the same app store, marketplace, or purchase channel where you purchased the subscription or digital product unless we provide another method.

If app-store or marketplace rules conflict with these Terms for an in-app purchase, the app-store or marketplace rules may control that transaction to the extent required by that provider or applicable law.

5.5 Renewal and Cancellation

Subscriptions renew automatically at the end of each billing period unless cancelled before the renewal date, unless the applicable purchase terms state otherwise. Renewal charges may occur before the renewal date if required by an app store, marketplace, payment processor, or applicable subscription system.

You may cancel your subscription through the cancellation method disclosed at purchase, through your Platform account settings if available for that purchase channel, through the applicable app store or marketplace subscription settings, or through another cancellation method we make available. For purchases made through Apple, Google, or another marketplace, deleting the Platform app or deleting your Platform account may not cancel your subscription. You must cancel through the applicable marketplace subscription settings unless that marketplace provides another cancellation method.

Cancellation takes effect at the end of the current paid billing period unless otherwise stated at purchase, required by law, or handled differently by the applicable app store, marketplace, or payment provider. You will generally retain access to paid features through the end of the paid period, unless your account is suspended or terminated for violation of these Terms, legal compliance, safety reasons, security reasons, or misuse.

We may provide account tools that display subscription status, renewal status, entitlement status, billing channel, or cancellation links. These tools are provided for convenience and may not replace the cancellation process required by your payment provider, app store, or marketplace.

5.6 Failed Payments, Grace Periods, and Account Holds

If payment fails, we or the applicable payment provider, app store, or marketplace may retry the charge, request updated payment information, provide a grace period, place the subscription in account hold, suspend paid features, downgrade your account, revoke entitlements, or terminate paid access. Your access to paid features may continue for a limited time during a grace period or payment retry period, but we are not obligated to provide unpaid access unless required by law or app-store rules.

5.7 Refunds

Unless otherwise required by law or expressly stated at purchase, fees are non-refundable and we do not provide refunds or credits for partial subscription periods, unused features, unused reports, unused assessment credits, missed cancellations, accidental purchases, dissatisfaction with results, changes in personal circumstances, or failure to use the Platform.

For purchases made through the Apple App Store, Google Play Store, or another app store or marketplace, refund requests may need to be submitted directly to that provider and may be decided under that provider's refund policies. We may not be able to issue refunds for app-store or marketplace purchases even if we want to do so.

We may offer discretionary refunds, promotional terms, free trials, credits, account adjustments, service extensions, or money-back guarantees in specific cases. Doing so does not require us to offer the same treatment in other cases and does not waive our right to enforce these Terms.

Nothing in these Terms limits any non-waivable refund, cancellation, withdrawal, cooling-off, chargeback, or consumer rights you may have under applicable law.

5.8 Free Trials, Promotional Offers, and Introductory Pricing

We may offer free trials, promotional access, introductory pricing, coupons, discounts, grants, sponsored access, or other limited offers. Trial and promotional terms, including duration, eligibility, included features, conversion rules, renewal price, billing date, cancellation deadline, and restrictions, will be disclosed at or before enrollment.

Unless prohibited by law or stated otherwise at enrollment, a free trial or promotional offer may convert to a paid subscription if you do not cancel before the trial or promotional period ends. You authorize us, the applicable app store, marketplace, or payment provider to charge the disclosed subscription price and applicable taxes when the trial or promotional period ends unless you cancel in time.

Promotional offers may be limited to new users, returning users, specific plans, specific countries, specific devices, specific purchase channels, or other eligibility criteria. We may modify, limit, revoke, or end promotional offers as permitted by law and applicable app-store or marketplace rules.

5.9 Price, Plan, and Feature Changes

We may change prices, billing periods, plan names, included features, free-tier limits, paid-tier limits, promotional offers, or subscription structures from time to time. We will provide notice or obtain consent where required by law, app-store rules, marketplace rules, or the applicable purchase terms.

If you do not agree to a price or plan change, you must cancel before the change takes effect. Continued use of paid features after the effective date of a change may constitute acceptance of the change where permitted by law.

5.10 Consumer-Law and Purchase-Flow Compliance

These Terms are intended to supplement, not replace, the disclosures shown in the applicable purchase flow. Paid subscriptions, in-app purchases, paid reports, assessment credits, and other paid features must be presented through purchase screens, paywalls, app-store listings, checkout pages, receipts, and account-management flows that disclose material offer terms required by applicable law and platform rules.

6. Assessment Credits, Seats, and Access Codes

We may allow individuals, Practitioners, churches, ministries, Organizations, or other customers to purchase assessment credits, seats, access codes, subscriptions, group links, invitations, or similar access rights to make the Platform available to clients, members, participants, employees, students, volunteers, congregants, or other individuals.

Access rights are subject to any limits, expiration dates, usage restrictions, refund terms, transfer restrictions, reporting rules, feature limits, and other conditions disclosed at purchase or in a separate written agreement. Unless expressly stated otherwise, unused credits, seats, access codes, group links, invitations, or similar access rights are not redeemable for cash, may not be resold, may not be assigned or transferred outside the purchasing Practitioner, Organization, or intended participant group, and may be suspended or revoked if misused.

Purchasing, sponsoring, assigning, inviting, or administering access for another person does not give the purchaser, sponsor, Practitioner, church, ministry, Organization, administrator, employer, leader, or other third party ownership of, or automatic access to, that person's assessment responses, scores, reports, reflections, account content, or personal data.

Each individual user retains control over whether to share individual assessment results with a Practitioner, church, ministry, Organization, family member, friend, employer, leader, or other third party, unless a separate written agreement and legally valid consent framework expressly provides otherwise. Any consent to share assessment results must be voluntary, informed, specific to the information being shared, and capable of being withdrawn for future access where required by law or supported by the Platform.

An invitation, access code, seat, credit, group link, practitioner dashboard, church dashboard, organization dashboard, or organization-sponsored assessment does not by itself create a confidential counseling, pastoral-care, fiduciary, therapeutic, employment, membership, disciplinary, safeguarding, or professional relationship between us and the participant, between us and the sponsoring Practitioner or Organization, or between the participant and the sponsoring Practitioner or Organization.

Practitioners and Organizations are solely responsible for obtaining and documenting any consents, permissions, notices, releases, professional approvals, denominational approvals, employment-law approvals, safeguarding approvals, parent or guardian approvals, or other authorizations required for their own use of the Platform, including any invitation, sponsored assessment, group program, ministry program, coaching engagement, counseling relationship, employment-related use, leadership-development use, or church or organizational reporting use.

Practitioners and Organizations may not represent that The Luke 10:28 Project requires, endorses, approves, supervises, or verifies their use of assessment results unless we expressly agree in writing. We may suspend or revoke access rights if we believe they are being used to pressure, manipulate, surveil, shame, rank, discipline, discriminate against, or otherwise harm participants, or if use of the access rights creates legal, security, operational, safety, mission, or reputational risk.

7. Acceptable Use

You agree to use the Platform only for lawful purposes and in accordance with these Terms. You agree not to:

violate applicable law, regulation, professional rule, ethical duty, or contractual obligation;
impersonate any person or entity or misrepresent your affiliation;
attempt to access another user's account or information without authorization;
interfere with, disrupt, overload, or compromise the Platform or its infrastructure;
upload malware, malicious code, spam, or harmful content;
scrape, crawl, harvest, or use automated systems to access the Platform without our written permission;
copy, reproduce, distribute, resell, sublicense, or create derivative works from Platform content except as expressly permitted;
reverse engineer, decompile, disassemble, or attempt to discover source code, assessment logic, scoring methods, interpretive logic, report structures, challenge libraries, formation pathways, or nonpublic Platform functionality;
systematically record, export, photograph, screenshot, transcribe, summarize, map, classify, compare, or analyze assessment items, scoring patterns, interpretive outputs, report structures, challenge libraries, or formation pathways for the purpose of reproducing, approximating, reverse engineering, benchmarking, validating, criticizing for commercial purposes, training, fine-tuning, evaluating, or creating any competing or substitute product, assessment, framework, dataset, model, course, curriculum, or service;
use Platform content, assessment questions, scoring logic, reports, outputs, or nonpublic functionality to build, train, improve, benchmark, validate, criticize for commercial purposes, or evaluate a competing product, model, assessment, dataset, artificial intelligence system, or commercial service;
use the Platform to exploit, harm, manipulate, shame, coerce, or surveil another person;
require, pressure, or coerce a person to share assessment results except through a legally valid, voluntary, informed consent process; or
use assessment results as the sole basis for clinical, counseling, pastoral, employment, ordination, disciplinary, safeguarding, legal, or other high-impact decisions.

We may suspend or terminate access if we believe these Terms have been violated or if use of the Platform creates legal, security, reputational, operational, or safety risk.

8. Platform Content, Intellectual Property, and Trademarks

8.1 Our Content

All content and materials on or made available through the Platform are owned by or licensed to The Luke 10:28 Project, LLC and are protected by copyright, trademark, trade secret, contract, and other laws.

Protected content includes, without limitation, The Luke 10:28 Project™ brand, the Greatest Commandment Model™ framework, domain structure, assessment items, scoring methods, interpretive logic, reports, formation pathways, challenge libraries, practitioner materials, written content, designs, graphics, software, databases, documentation, and related materials.

We retain all right, title, and interest in and to the Greatest Commandment Model™, assessment methodologies, scoring systems, benchmark methodologies, normative datasets, validation datasets, longitudinal datasets, aggregated datasets, de-identified datasets, research datasets, derived analytics, trend analyses, comparative reports, research findings, validation studies, frameworks, taxonomies, algorithms, AI-assisted features, prompts, models, improvements, derivatives, and related intellectual property, subject to applicable privacy commitments and legal requirements.

Subject to these Terms, we grant you a limited, revocable, non-exclusive, non-transferable license to access and use the Platform for your personal, internal, formative, practitioner, ministry, or organizational use, as applicable, and only as permitted by your account type or written agreement with us.

8.2 Trademarks

The Luke 10:28 Project™ and the Greatest Commandment Model™ are trademarks or claimed trademarks of The Luke 10:28 Project, LLC. You may not use our names, marks, logos, trade dress, framework names, assessment names, or confusingly similar marks without our prior written permission, except for accurate, non-misleading references to the Platform.

Use of the ™ symbol does not mean a mark has been federally registered. If and when a mark is federally registered, we may use the ® symbol for registered goods or services.

8.3 Restrictions

You may not copy, reproduce, download in bulk, scrape, extract, translate, adapt, modify, sell, resell, sublicense, publish, distribute, publicly display, or create derivative works from the Platform or our content except as expressly permitted by us in writing.

You may not use Platform content, assessment questions, scoring logic, interpretive logic, reports, outputs, dashboards, challenge libraries, formation pathways, or nonpublic functionality to reverse engineer the Platform, reconstruct or approximate our methods, create a substitute or competing assessment, train, fine-tune, validate, benchmark, or evaluate an AI system, or develop a competing product, service, course, curriculum, dataset, model, framework, or commercial offering.

8.4 Your Content

You retain ownership of content you submit to the Platform, including assessment responses, profile information, reflections, notes, and other user-submitted content ("User Content").

By submitting User Content, you grant us a limited, worldwide, non-exclusive license to host, process, transmit, display, analyze, and use your User Content as necessary to provide, secure, maintain, support, analyze, improve, and develop the Platform; generate assessment results and reports; comply with law; enforce these Terms; and otherwise process information as described in our Privacy Policy and any consent choices you make.

We do not claim ownership of your personal data or individual assessment responses. Participation, use, feedback, research participation, benchmark contribution, organizational participation, subscription fees, sponsorship, or other involvement does not transfer ownership rights in our Platform, methodologies, datasets, benchmarks, derived analytics, research findings, reports, or other intellectual property.

8.5 Feedback

If you submit feedback, suggestions, ideas, comments, improvements, or recommendations, you grant us a perpetual, irrevocable, worldwide, royalty-free license to use, reproduce, modify, commercialize, and otherwise exploit that feedback for any purpose without compensation or obligation to you.

9. Assessment and Formation Tools

The Platform may provide assessment questions, scores, reports, suggested practices, formation pathways, reflection prompts, challenge cards, recommendations, dashboards, and other tools related to Christian formation, spiritual wellbeing, relational wellbeing, and psychological wellbeing.

These tools are provided for informational, educational, reflective, and formative purposes only. They are not clinical assessments, diagnostic instruments, psychological evaluations, medical advice, therapy, counseling, pastoral counseling, spiritual direction, crisis intervention, safeguarding services, legal advice, employment advice, ordination advice, or a substitute for professional care, pastoral judgment, denominational process, or local community discernment.

Assessment results are not definitive measures of your faith, spiritual maturity, mental health, moral character, salvation, standing before God, church standing, fitness for ministry, employability, leadership capacity, relationship capacity, parenting capacity, marriage suitability, ordination suitability, volunteer suitability, or suitability for any role, relationship, office, benefit, or responsibility. Results may be incomplete, inaccurate, misunderstood, misapplied, culturally limited, theologically contested, or affected by your context, mood, interpretation of questions, life circumstances, self-awareness, honesty, trauma history, current stressors, relationship dynamics, or other factors.

You should not rely solely on the Platform, any assessment score, report, dashboard, recommendation, formation pathway, challenge, reflection prompt, or other Platform output to make medical, mental-health, legal, employment, ordination, disciplinary, safeguarding, counseling, pastoral-care, marital, parenting, financial, housing, educational, membership, leadership, or other significant life decisions.

The Platform is intended to support reflection, formation, conversation, and growth. It is not intended to label, shame, rank, diagnose, discipline, exclude, manipulate, surveil, control, or determine the spiritual worth, maturity, salvation, faithfulness, vocation, belonging, or standing of any person before God or within a church, ministry, workplace, family, school, counseling, coaching, or community setting.

Practitioners, churches, ministries, Organizations, employers, leaders, and other third parties may not use assessment results, reports, dashboards, recommendations, or Platform outputs as the sole or determinative basis for clinical, counseling, pastoral, employment, ordination, discipline, safeguarding, membership, leadership, volunteer, eligibility, benefit, housing, educational, relational, or other high-impact decisions. Any use in those contexts must be lawful, voluntary where required, appropriately consented to, interpreted with human judgment, and supplemented by independent information, context, professional or pastoral discernment, and any legally required process.

If you believe you or another person may be in danger, at risk of self-harm, at risk of harming others, experiencing abuse, neglect, exploitation, domestic violence, spiritual abuse, coercive control, or another emergency or safeguarding concern, do not rely on the Platform. Contact emergency services, crisis resources, law enforcement, child or adult protective services, a qualified professional, church or denominational safeguarding personnel, or trusted local support as appropriate.

We are not obligated to monitor assessment responses, reports, reflections, journal entries, messages, dashboards, or other user content for crisis, abuse, safeguarding, illegal activity, or other harmful conduct. However, we may review, restrict, preserve, disclose, or report information when we believe it is necessary or appropriate to protect safety, comply with law, respond to legal process, enforce these Terms, investigate misuse, protect the Platform, or reduce legal, security, operational, mission, or reputational risk, subject to our Privacy Policy and applicable law.

9A. Research, Validation, Benchmarking, and Publication

Core assessment participation is separate from research and validation participation. You may be able to complete assessments without participating in research or validation activities, unless a specific research-only experience clearly states otherwise. Research, validation, future research contact, church or organization reporting, and report sharing may each require separate consent or authorization.

If you choose to participate in research or validation activities, your information may be used to validate assessment constructs, improve scoring and interpretation methods, develop benchmarks, conduct research, improve products and services, and create aggregated, de-identified, anonymized, or otherwise non-personally identifying findings.

We may prepare, publish, present, license, distribute, or otherwise use aggregated, de-identified, anonymized, or otherwise non-personally identifying research findings, benchmark data, validation studies, trend analyses, and derived insights in white papers, conference presentations, academic publications, benchmark reports, ministry insight reports, educational materials, software features, commercial offerings, product validation materials, and similar internal or external uses. We will not intentionally identify you by name, email address, or other direct personal identifier in published research without your separate written permission.

Withdrawal from research or validation participation applies prospectively where required by law. Withdrawal does not require us to delete or modify information already processed, information we must retain for legal, security, accounting, dispute-resolution, or compliance reasons, information already shared at your direction, or aggregated, de-identified, anonymized, already-published, or otherwise non-identifying outputs that no longer reasonably identify you.

10. Not a Medical, Mental Health, Therapy, or Crisis Service

The Platform is a Christian formation and wellbeing tool. It is not a medical service, mental-health service, therapy service, counseling service, psychiatric service, crisis service, emergency service, or substitute for professional care.

Nothing on the Platform constitutes medical advice, mental-health advice, diagnosis, treatment, therapy, counseling, legal advice, or professional advice.

If you believe you or someone else may be in danger, experiencing a medical or mental-health emergency, at risk of self-harm or harm to others, or subject to abuse, neglect, exploitation, or a safeguarding concern, contact emergency services, a crisis hotline, a qualified professional, or an appropriate safeguarding authority immediately.

The Platform is not monitored as an emergency, crisis, counseling, safeguarding, or suicide-prevention service. We do not guarantee that assessment responses, journal entries, messages, reports, or other user content will be reviewed by a human or reviewed in time to respond to urgent situations.

We may disclose information where we believe in good faith that disclosure is necessary to comply with law, respond to legal process, protect rights or safety, prevent harm, investigate misuse, or address security, abuse, or safeguarding concerns, subject to our Privacy Policy and applicable law.

11. Not Theological Authority

The Platform presents one Christian formation model, the Greatest Commandment Model™, for reflection and growth. It does not represent the official theological position of any denomination, church, ministry, school, or institution unless expressly stated in writing by that organization.

The Platform is not a substitute for Scripture, prayer, pastoral counsel, church community, denominational doctrine, or spiritual discernment. Users, Practitioners, churches, and Organizations should evaluate the Platform's content in light of their own theological convictions, pastoral leadership, and ministry context.

12. Practitioner and Client Use

The Platform may allow Practitioners to invite individuals to complete assessments, purchase assessment credits or seats, receive shared assessment results, review reports, or use Platform tools in connection with coaching, counseling, pastoral care, spiritual direction, ministry, consulting, or related services.

Practitioners are independent from The Luke 10:28 Project. Unless we expressly state otherwise in a separate written agreement, we do not supervise, control, endorse, employ, credential, license, verify, or assume responsibility for Practitioners.

Practitioners are solely responsible for their own services, professional judgment, pastoral care, counseling, coaching, confidentiality practices, consent practices, recordkeeping, mandatory-reporting obligations, safeguarding duties, legal compliance, ethical obligations, and use of any assessment results or reports shared with them.

The Platform does not create a therapist-client, counselor-client, pastor-parishioner, fiduciary, professional, confidential, or advisory relationship between The Luke 10:28 Project and any user.

Practitioners may not use assessment results as the sole basis for clinical, counseling, pastoral, employment, ordination, disciplinary, safeguarding, legal, or other high-impact decisions.

Practitioners may invite a client or participant to complete an assessment and may ask the client or participant to voluntarily share results, but Practitioners may not misrepresent the Platform, coerce disclosure, bypass consent flows, or imply that The Luke 10:28 Project requires disclosure to the Practitioner.

13. Sharing Assessment Results

You may have the option to share assessment results, reports, scores, responses, reflections, or related content with a Practitioner, pastor, counselor, coach, church, ministry, Organization, family member, friend, or other third party.

You are responsible for deciding whether to share your information and with whom. Before sharing, you should consider the recipient's role, confidentiality obligations, privacy practices, professional duties, pastoral responsibilities, and how the information may be used.

If you choose to share information through the Platform, you authorize us to make the selected information available to the recipient you designate. You may revoke future access where the Platform provides that option, but revocation may not affect information the recipient already viewed, downloaded, copied, saved, discussed, or included in their own records.

You may also choose to share your assessment results or reports outside the Platform, including by printing, downloading, emailing, forwarding, screenshotting, verbally discussing, or otherwise distributing them. At launch, report sharing may occur through static report or PDF delivery, including by email. Once a report has been downloaded, printed, exported, emailed, forwarded, screenshotted, copied, saved, or otherwise shared outside the Platform, we may be unable to control, revoke, retrieve, delete, restrict, or prevent further use, retention, copying, distribution, or disclosure of that report by the recipient. We do not control and are not responsible for any access, use, storage, disclosure, interpretation, copying, forwarding, or other handling of your information after you share it outside the Platform.

We are not responsible for how third parties use, store, protect, disclose, interpret, or rely on information after you share it with them, whether through the Platform or outside the Platform.

Practitioners, churches, ministries, Organizations, employers, family members, and other third parties may not require, pressure, or coerce a user to share assessment results as a condition of care, membership, employment, leadership, ordination, discipline, counseling, pastoral support, participation, or benefits unless a separate written agreement and lawful consent framework expressly permits that use.

14. Organization, Church, and Ministry Use

Individual assessment results are private by default. Churches, ministries, Practitioners, Organizations, employers, administrators, sponsors, and other third parties do not receive participant-level assessment responses, scores, reports, reflections, account content, or personal data merely because they purchased access, issued invitations, assigned seats, sponsored assessments, administered an organization account, or are affiliated with a participant.

Participant inclusion in church, ministry, practitioner, organizational, regional, or benchmark reporting requires explicit participant opt-in unless a separate written agreement and legally valid consent framework clearly provides otherwise. Aggregate reporting may be provided for Organizations of any size, provided the reporting design is reasonably intended to avoid identification of individual participants. We may suppress, combine, generalize, round, withhold, or otherwise limit demographic, subgroup, comparative, or benchmark reporting where presentation of the information could reasonably increase re-identification risk.

Organizational reports, church health reports, practitioner dashboards, trend reports, comparative analyses, benchmark reports, and related outputs are informational tools intended to support reflection, learning, research, ministry insight, organizational development, and spiritual formation. They are not audits, certifications, guarantees, compliance assessments, psychological evaluations, medical evaluations, risk assessments, or professional opinions regarding any individual, church, ministry, practitioner, organization, or population.

Organizations may use the Platform only in a manner consistent with these Terms, our Privacy Policy, applicable law, and any additional written agreement with us.

Unless we expressly agree otherwise in writing:

Organization administrators may access only aggregate, administrative, billing, seat, credit, or usage information made available through the Platform;
Organizations may not access individual assessment responses, scores, reports, reflections, or account content unless the individual user voluntarily shares them or has provided legally valid consent through a Platform-approved workflow;
Organizations may not require, pressure, or coerce users to disclose individual assessment results;
Organizations may not use assessment results as the sole basis for employment, ordination, leadership selection, ministry placement, church discipline, pastoral care decisions, safeguarding decisions, or other high-impact decisions; and
Organizations are responsible for their own use, storage, disclosure, interpretation, and protection of any information shared with them.

If you are an Organization administrator, you are responsible for ensuring that your use of the Platform complies with applicable privacy, employment, religious-organization, safeguarding, consumer-protection, professional, and other laws.

15. AI-Assisted and Automated Features

AI-assisted features, automated systems, analytics tools, machine learning methods, or generated content may support scoring, report generation, pattern recognition, personalization, research, quality improvement, product development, moderation, security, and operational purposes.

AI-generated content is intended to support reflection, discussion, learning, discipleship, spiritual formation, research, education, and product functionality. It does not constitute spiritual authority, pastoral counsel, theological judgment, prophetic guidance, divine revelation, ministry endorsement, psychological diagnosis, mental health treatment, counseling, crisis intervention, legal advice, or authoritative interpretation of any participant's spiritual condition, maturity, calling, discipleship, character, or relationship with God.

We may use aggregated, de-identified, anonymized, pseudonymized, or otherwise privacy-protective information to improve assessments, scoring systems, benchmarks, AI-assisted features, research methodologies, reports, products, services, and related technologies. We do not intentionally use identifiable Assessment Results to train third-party general-purpose AI models unless we provide additional notice or obtain consent where required by law.

Use of AI-assisted features does not transfer ownership of, or grant rights to reproduce, extract, reverse engineer, recreate, train competing systems from, or otherwise exploit, the Greatest Commandment Model™, assessment methodologies, scoring systems, benchmark methodologies, interpretation frameworks, taxonomies, algorithms, prompts, models, or other Luke 10:28 intellectual property.

We may offer AI-assisted, automated, or algorithmic features that help summarize, interpret, personalize, recommend, or generate content based on Platform inputs, assessment results, or user activity.

AI-assisted and automated outputs are provided for informational, reflective, and formative purposes only. They may be incomplete, inaccurate, inappropriate, biased, outdated, or not suited to your circumstances.

You are responsible for exercising judgment and seeking appropriate human, pastoral, professional, medical, mental-health, legal, emergency, or safeguarding assistance where needed.

AI-assisted or automated features must not be used as the sole basis for clinical, counseling, pastoral, safeguarding, employment, ordination, disciplinary, legal, or other high-impact decisions.

16. Privacy

Your use of the Platform is governed by our Privacy Policy, which is incorporated into these Terms by reference. Please review the Privacy Policy to understand how we collect, use, disclose, retain, and protect personal information.

The Platform may process sensitive personal, spiritual, religious, psychological, wellbeing, or health-adjacent information. Your use of the Platform and any sharing of assessment results may involve information that you consider private or sensitive.

If you use the Platform on behalf of an Organization, or if you process information shared by another user, you are responsible for complying with privacy, confidentiality, consent, data-protection, safeguarding, and professional obligations that apply to you.

17. Third-Party Services

The Platform may integrate with or link to third-party services, including payment processors, app stores, subscription management providers, hosting providers, analytics providers, email providers, identity services, social login providers, support tools, or content providers.

Third-party services are governed by their own terms and privacy policies. We are not responsible for third-party services, websites, content, policies, practices, outages, errors, security incidents, or handling of your information.

18. Service Availability, Beta Features, and Changes

We may modify, suspend, discontinue, replace, limit, or charge for any part of the Platform at any time, including features, reports, content, assessment logic, scoring methods, pricing, free tiers, subscriptions, practitioner tools, organization tools, and availability.

We do not guarantee that the Platform or any specific feature will always be available, uninterrupted, secure, accurate, complete, or error-free. We may perform maintenance, updates, security fixes, or emergency changes without notice where necessary.

Beta, pilot, preview, early-access, experimental, or free features may be changed or discontinued at any time and may be less reliable than generally available features.

19. Disclaimers

THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, RELIABILITY, AVAILABILITY, SECURITY, AND COURSE OF DEALING.

WE DO NOT WARRANT THAT:

THE PLATFORM WILL BE UNINTERRUPTED, SECURE, ERROR-FREE, OR AVAILABLE AT ANY PARTICULAR TIME;
DEFECTS WILL BE CORRECTED;
THE PLATFORM IS FREE OF VIRUSES, MALWARE, OR OTHER HARMFUL COMPONENTS;
ASSESSMENT RESULTS, REPORTS, RECOMMENDATIONS, SCORES, OR OUTPUTS WILL BE ACCURATE, COMPLETE, RELIABLE, OR APPROPRIATE FOR YOUR CIRCUMSTANCES;
THE PLATFORM WILL PRODUCE ANY PARTICULAR SPIRITUAL, PSYCHOLOGICAL, RELATIONAL, MINISTRY, PROFESSIONAL, HEALTH, OR WELLBEING OUTCOME; OR
ANY PRACTITIONER, CHURCH, MINISTRY, ORGANIZATION, OR THIRD PARTY WILL USE SHARED INFORMATION APPROPRIATELY.

SOME JURISDICTIONS DO NOT ALLOW CERTAIN DISCLAIMERS. IN THOSE JURISDICTIONS, DISCLAIMERS APPLY TO THE FULLEST EXTENT PERMITTED BY LAW.

20. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE LUKE 10:28 PROJECT, LLC AND ITS FOUNDERS, MEMBERS, MANAGERS, EMPLOYEES, CONTRACTORS, SERVICE PROVIDERS, AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING LOSS OF DATA, PROFITS, REVENUE, GOODWILL, BUSINESS OPPORTUNITY, SPIRITUAL OUTCOME, WELLBEING OUTCOME, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATED TO THE PLATFORM OR THESE TERMS, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, OUR TOTAL LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE PLATFORM WILL NOT EXCEED THE GREATER OF: (A) THE AMOUNT YOU PAID US IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM; OR (B) $100 USD.

THESE LIMITATIONS APPLY TO ALL CLAIMS, WHETHER BASED ON WARRANTY, CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, STATUTE, OR ANY OTHER LEGAL THEORY.

SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS OF LIABILITY. IN THOSE JURISDICTIONS, OUR LIABILITY IS LIMITED TO THE FULLEST EXTENT PERMITTED BY LAW.

21. Indemnification

To the maximum extent permitted by law, you agree to indemnify, defend, and hold harmless The Luke 10:28 Project, LLC and its founders, members, managers, employees, contractors, service providers, and agents from and against any claims, damages, losses, liabilities, costs, and expenses, including reasonable attorneys' fees, arising out of or related to:

your use or misuse of the Platform;
your violation of these Terms;
your violation of law or third-party rights;
User Content you submit, share, or disclose;
your use, storage, disclosure, interpretation, or reliance on assessment results or reports;
your services, advice, counseling, coaching, pastoral care, professional services, ministry, or organizational activities; or
your failure to comply with privacy, confidentiality, safeguarding, mandatory-reporting, professional, ethical, or consent obligations.

We reserve the right to control the defense of any matter subject to indemnification, and you agree to cooperate with us.

22. Suspension and Termination

22.1 Termination by You

You may stop using the Platform at any time. You may terminate your account by using account deletion tools, if available, or by contacting us at support@luke1028.com.

22.2 Suspension or Termination by Us

We may suspend, restrict, or terminate your access to the Platform at any time, with or without notice, if:

you violate these Terms or our Acceptable Use Policy;
your use creates legal, security, reputational, operational, safety, privacy, safeguarding, or abuse risk;
we suspect unauthorized, fraudulent, unlawful, or harmful activity;
payment fails or your subscription expires;
we discontinue the Platform or relevant features; or
we are required or permitted to do so by law.

22.3 Effect of Termination

Upon termination, your right to access the Platform ceases immediately. We will handle your personal information in accordance with our Privacy Policy.

Termination does not require us to delete information that we are required or permitted to retain for legal, security, backup, compliance, accounting, dispute-resolution, or legitimate business purposes.

Sections that by their nature should survive termination will survive, including Sections 6 through 23, 25, 26, and 27.

23. Data Export, Deletion, and Account Closure

Where available, you may export or download certain reports or account information. We do not guarantee that all Platform data, derived insights, scoring logic, internal analytics, or system records will be exportable.

You may request deletion of your account or personal information, subject to our Privacy Policy, applicable law, technical limitations, legal retention requirements, backup systems, security needs, dispute-resolution needs, and legitimate business purposes.

If you shared information with a Practitioner, Organization, or third party, deleting your account or revoking access may not delete copies that person or entity already viewed, downloaded, saved, copied, discussed, printed, forwarded, or included in their own records.

24. Changes to These Terms

We may update these Terms from time to time. When we do, we will update the "Last Updated" date above and provide notice of material changes where required by law or where we determine notice is appropriate.

Your continued use of the Platform after updated Terms become effective constitutes acceptance of the updated Terms. If you do not agree to updated Terms, you must stop using the Platform and may terminate your account.

25. Governing Law and Disputes

These Terms are governed by the laws of the State of Tennessee, without regard to conflict-of-law rules.

Before initiating a formal dispute, you agree to contact us at legal@luke1028.com and attempt to resolve the matter informally. If the matter cannot be resolved informally within 30 days, either party may pursue available legal remedies.

For users in the EU or UK, nothing in these Terms affects statutory consumer rights that cannot be waived by contract, including any right to bring claims before a competent court in your jurisdiction.

26. General Provisions

Entire Agreement. These Terms, together with the Privacy Policy, Acceptable Use Policy, Data Processing Addendum where applicable, order forms, and any additional written terms applicable to specific features or accounts, constitute the entire agreement between you and us regarding the Platform.

Severability. If any provision of these Terms is found unenforceable, that provision will be modified to the minimum extent necessary to make it enforceable, and the remaining provisions will remain in full force.

No Waiver. Our failure to enforce any right or provision of these Terms is not a waiver of that right or provision.

Assignment. You may not assign your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations in connection with a merger, acquisition, financing, reorganization, sale of assets, change of control, or by operation of law.

No Third-Party Beneficiaries. These Terms do not create rights for any third party unless expressly stated.

Force Majeure. We are not liable for delay or failure to perform caused by events beyond our reasonable control, including natural disasters, war, terrorism, labor disputes, internet or hosting failures, power outages, government action, cyberattacks, or third-party service failures.

27. Contact Us

The Luke 10:28 Project, LLC
808 Chestnut St, St 1113
Chattanooga, TN 37402
United States

Registered Agent:
United States Corporation Agents, Inc.
5865 Ridgeway Center Parkway, Suite 384
Memphis, TN 38120

Legal: legal@luke1028.com
Support: support@luke1028.com

The Luke 10:28 Project · luke1028.com · legal@luke1028.com